Is red light therapy safe to use at home?
Yes — the LED light levels in Lumora devices are designed for safe, everyday at-home use. As with any light-based device, avoid looking directly into the light and discontinue use if you notice irritation. If you're pregnant, on photosensitizing medication, or managing a diagnosed skin condition, check with your doctor before starting.
How often should I use my Lumora device?
Most people get the best results using the Glow Ritual Mask 3–5 times a week, about 10 minutes a session. The Sculpt Wand, Lip Light, and Chill Roller are designed to layer in right after your mask, so use them as often as you use the mask.
When will I see results?
Many people notice an immediate glow right after a session. Changes in skin texture and tone typically build with consistent use over 4–8 weeks.
How fast will my order ship?
Orders are processed within 1–3 business days and typically arrive within 5–9 business days after that for most U.S. addresses. You'll get a tracking number by email as soon as your order ships.
What's your return policy?
Every order is covered by our 30-day money-back guarantee. If something doesn't work out, reach out and we'll make it right.
Do you offer free shipping?
Yes — free shipping on every U.S. order, no minimum required.
How do I track my order?
You'll receive a shipping confirmation email with tracking as soon as your order leaves the warehouse. You can also check order status anytime by logging into your account.
What if my item arrives damaged or doesn't work?
Contact us with a photo of the issue and we'll send a replacement or refund — no need to ship anything back in most cases.
Can I change or cancel my order?
If your order hasn't shipped yet, email us right away and we'll do our best to update or cancel it. Once it ships, it's covered under our standard return policy instead.
Still have questions?
Reach out anytime through our contact page — we usually respond within one business day.